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Customer Support


Context Help

If you feel lost inside our hosting Control Panel, the very first step you should take is to click the Help button, which is visible on each and every page. A pop-up window will show up. It offers elaborate information about all the actions that you can carry out on the given page. Each popup shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast assortment of instructional videos describing how to use our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you searching for, take a look at our extensive Frequently Asked Questions database, which covers questions asked by actual people and offers practical solutions. We periodically update our FAQ database with new questions & answers in an attempt to embrace all the new additions and innovations associated with our system.

Ticketing System

If you still can't find the solution you are looking for in the FAQ section either, you can contact our fantastic team of technical support engineers available 24x7x365 and eager to help you with any query. Each trouble ticket you submit will be responded to within one hour (the average response time being just twenty minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 293306

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com