Lots of people who begin using their very first web hosting account, or change companies, normally have questions concerning how particular operations are executed or stumble upon complications when setting up various things like emails, site settings, and so on. For this reason, lots of companies have compiled documentation with the most frequently asked questions and issues in order to help their clients receive info swiftly and seamlessly. As a result, the support staff members can concentrate on real issues that particular clients may be encountering, because the solution for the smaller things will already be available on the Internet and clients will be able to handle them without contacting the help desk staff. Having comprehensive documentation is exceptionally important, particularly for new users with no previous experience at all, since the web hosting service involves plenty of features and many people can become bewildered about what action to take. A good information repository can both help you do the procedures that you wish and find out how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Hosting
If you have purchased your first cloud hosting plan from our company or have moved your website over to us, you’ll become accustomed to our services and our custom-built Hepsia Control Panel in a jiffy due to the fact that we have compiled a substantial knowledge base where you can find all the info that you could ever need – both general info regarding the service as a whole and more specific info about the different functions that you can use and the issues that you could experience. The articles are available in two locations. The entire article collection can be accessed through the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can discover how to accomplish basically everything, from creating an .htaccess file to administering a mailing list, and all the articles include in-depth guidelines, so you’ll never become confused due to an ambiguous text. Needless to say, if you experience a more specific obstacle and you can’t find a solution in our knowledge base, you can contact our customer service staff 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our Linux semi-dedicated servers, will allow you to access the detailed online support documentation that we’ve compiled for you. The articles themselves offer generic information on our web hosting services, instructional guides about the different functions that you can access, plus troubleshooting instructions that can help you resolve common issues that you might face. The topics that we have included encompass more or less everything, from elementary things such as how to host a brand-new domain name in the account, to more elaborate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a specific section of the Control Panel will always be available in the right corner of the page that you are on, whereas the entire article list can be accessed through the all-encompassing Help section.