A ticketing system is the most popular medium of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the fastest way to deal with an issue that takes a certain amount of time to examine or that needs to be escalated to a sysadmin. In this way, all responses provided by either party will be kept in the exact same place in case somebody else wants to work on the issue in question and the information already exchanged in the ticket will be available to all parties. The negative side of using a ticketing system with most web hosting platforms is that it is separate from the hosting Control Panel, which suggests that you’ll have to log in and out of no less than two accounts in order to perform some operation or to touch base with the company’s tech support team. If you want to manage a handful of domain names and each one of them is hosted in its very own account, you’ll have to use even more accounts simultaneously. Also, it may take a substantial span of time for the provider to reply to your ticket.
Integrated Ticketing System in Cloud Hosting
In contrast to what you may find with plenty of other web hosting providers, the trouble ticket system that we’re using with our Linux cloud hosting plans is an indivisible part of the Hepsia Control Panel, which comes with all web hosting accounts. You will not have to remember several user names and passwords, as you will be able to manage your tickets and the web hosting account itself from a single location. So, if you’ve got an enquiry or encounter a problem, you can touch base with our client care team members straight away. Our system features a smart search option. This suggests that even if you have sent lots of tickets over the years, you will be able to find the one that you want without efforts. Furthermore, you can see knowledge base recommendations for fixing commonly confronted challenges.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we have developed for our Linux semi-dedicated servers, so you won’t need another support platform to touch base with our technical support team – you can do it on the spot in the event that you stumble upon a problem. Sending a new ticket takes a couple of clicks and tracking down an older one is equally simple. Using our intelligent search option, you can quickly track down any ticket that you’ve already submitted. You can post a ticket at any moment as our tech support staff representatives are available 24-7 and respond in no more than 60 minutes, even though it seldom takes that much to receive a reply. With Hepsia, you will have everything in a single location and you can forget about needing to use two or more platforms to resolve a simple problem.