A live chat is among the channels of communication supplied by some website hosting providers as part of their support service. Depending on the supplier, the chat is used for billing, pre-sales and/or tech support. This method of contact is faster compared to a support ticket and it'll make it less likely to misunderstand or misspell something compared to a call with a representative. What's more, when the trouble that you experience needs some time to be reviewed and resolved, you can do something else meanwhile instead of just waiting, like you'd have to do if you call. You can also take advantage of a live chat assistance service totally free provided that you have world wide web accessibility even if your web hosting supplier is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Cloud Hosting
We provide a live chat assistance service for all Linux cloud hosting plans that we offer and we're able to help you with almost everything live. If you don't have an account with us yet, we are able to give you more information about the packages to help you to pick the most appropriate package. If you are a current customer, we are able to help you with any billing or general issue and with numerous common technical issues, such as an e-mail address setup in a desktop e-mail client. In case you can't phone us for whatever reason or you're in some country where we don't have a local phone number, our live chat will be the best option to contact us. Needless to say, some issues need extra time to analyze and test, which means that you'll have to open a support ticket to our technicians, however, we can save your time and assist you with a number of problems on the chat.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all our Linux semi-dedicated servers, you will be able to get the the right answers for any questions you may have or get various issues taken care of very quickly. The chat service is available each and every day, thus you are able to contact a representative even on holidays and weekends. If you're unsure which package would be better for your websites or if our advanced cloud hosting platform covers some system requirements, you may come on the live chat before purchasing anything. In case you're a present customer, you will be able to find more details about account settings, billing issues and various common tech troubles you may encounter, for example when you can't install an email account in a client on your computer system. The live chat can save you a considerable amount of time regardless where you are or when you contact us.