If you have ever had a cloud hosting account in the past or you've dealt with any other type of online service, you're probably well aware from your own experience that for a lot of things it's better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you'd like to know more about a particular service before you buy it or in case something small needs to be made, for instance, it will be far easier and quicker to get it done live. If you're able to seek the advice of representatives over the phone, it is very likely that you are dealing with an actual hosting supplier, not just a reseller. The type of support that you'll get on the telephone differs between different companies - from standard matters to experienced technical support. Usually most providers supply pre-sales assistance and 1st level phone support, while more complex technical issues are handled through e-mail and tickets.
Phone Support in Cloud Hosting
In case you choose to acquire one of our Linux cloud hosting plans, you will be able to get hold of our customer support team via phone for 14 hrs every day. We can help you select the ideal plan for your web sites since we realize that it's better to discuss such issues with a live person. In case you already own an account, we are able to help you with all sales/billing questions as well as general matters, even with some tech matters that do not require too much time or escalation to an administrator since it is more convenient to open a ticket for time-consuming issues in order to have the entire communication in a single place. We now have phone numbers in the United States of America, the United Kingdom and Australia, so you are able to call the one you prefer and talk to our agents.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server plans that we supply. Whether you'd like to find out more about the plans, you have a billing issue or some general issue, you can call us. Though some more complicated matters could need a ticket to give some time to our tech support team to investigate, we'll assist you with a range of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. In case you are in another country, we also have a global number where you're able to reach us.