Being able to contact your cloud hosting company if you have any kind of questions or encounter any troubles is very important and how quickly they will reply and react can be crucial, especially if your web site is business-oriented, as more downtime often means losing potential customers. The support options are also one way to recognize genuine providers from resellers. The second usually answer only to email messages or support tickets and you'll have to wait for a day or longer to get a reply. In case your problem requires several replies, you'll end up losing a few days to have a problem fixed. When you use a genuine and reputable hosting company, you should be in a position to contact the support at any moment and receive a timely response no matter what the issue or your question is - customer, pre-sales or tech one.
24/7 Customer Support in Cloud Hosting
Our Linux cloud hosting plans include 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring about our web hosting solutions well before you make a purchase or you're an existing client and you have any question or a difficulty, you will be able to contact us at any time, including holidays and weekends. We have many channels to get in touch with us - several phone lines around the globe for your convenience and live chat support for billing, pre-sales and basic questions; emails as well as support tickets for more complex matters or any issues which need additional time to investigate and resolve. Unlike a number of other website hosting providers, our trouble tickets feature a guaranteed maximum reply time of just one hour, which means that no matter what the issue is, it'll be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how crucial it is to receive quick assistance, particularly if your web site is not working as it should be for some reason. All of our Linux semi-dedicated servers come with 24/7 customer and tech support, therefore if anything happens, you are able to use a number of methods to get in touch with us - telephone line with a few local numbers around the globe, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common matters, so if you don't have an account yet, for instance, you'll be able to receive additional info for our solutions, or we will help you with less demanding technical problems. The other two options are for solely tech problems or everything which is more time-consuming as it's much easier track the communication between you and our technical support team. The guaranteed maximum response time for them is merely one hour, the typical one - 15-20 minutes, so you won't need to wait for an entire day so as to get support like you may have to do with various other providers.
24/7 Customer Support in VPS Servers
In case you get a VPS server through our company, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have a couple of local phone numbers in the United States of America, the UK and Australia along with a live chat service. If you are an active customer and you require assistance with some technical issue which requires more time to investigate or resolve, you'll be able to open a support ticket from your billing account or you will be able to send an e-mail message and we'll take care of the trouble and send you a response within one hour. The response time is warranted 24/7, which includes weekends and holidays, yet for the majority of problems it takes less than half an hour to get assistance. Our support service covers your VPS as well as all of the pre-installed software it includes, so if you'd like to have help with third-party software, you'll be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
If you buy a dedicated server from us, you are able to contact us anytime using various channels and the max time that you'll need to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we can assist you with anything related to the apps that are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a ticket through the Help section of your billing Control Panel or you could send us an e-mail message. If you have any kind of common questions or you would like to know more about our solutions before you order, you may also take advantage of our live chat or you can call one of the local numbers that we have in various countries around the globe. In case you need assistance with third-party software that you are unable to set up or manage efficiently, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.