Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Guarantee

  • Each assistance request you send to us will be responded to within maximum one hour. In case your ticket or email requires further assistance from a sysadmin, we will without delay forward it and leave a note to let you know that your case is being worked on. If you take advantage of our Managed Servers package, all of the server management services included there will be completed at a time that suits you.

  • Top quality support service

  • An Exceptional Help Desk Service

  • Our customer support team will be at your disposal 24/7 if you require assistance while working with the Control Panel or with any of the applications that we have pre–installed for you on the dedicated server. And if you require help with all the ordinary admin tasks on your dedicated hosting server, you can have a glimpse at our Managed Servers package, which includes backup disk storage space, OS updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Control Panel was installed by default for each dedicated web hosting plan. Among its characteristics is a very useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of instructional articles in addition video versions that demonstrate all the actions that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Control Panel section.